If you call a Life Care Planning Law Firm to schedule an appointment, what happens next? Step behind the curtain and find out.
An 80-year-old woman falls then discovers she can’t live at home anymore. A 65-year-old man is diagnosed with Alzheimer’s disease. The adult child caring for a woman with dementia is on the verge of burnout.
People in situations like these find that the support they get from a Life Care Planning Law Firm is often best help of all. How do people connect with it?
After a family is referred to their local Life Care Planning Law Firm, often by a social worker, case manager or discharge planner, a phone call gets the ball rolling. “When a prospect calls our office, they're directed to Jacinda, our Client Services Director, who gathers the facts,” said Jerold E. Rothkoff, attorney and founder of Rothkoff Law Group in Cherry Hill, New Jersey. “The initial phone call usually takes up to 30 minutes. At the end of the call, if Jacinda has determined that our firm can help, she will schedule an appointment for an initial consultation where the elderly client and all involved family members will come to our office. If the appointment can’t be made at that time (due to the need to coordinate family schedules, for instance), Jacinda will send a letter to the family with scheduling instructions. If Jacinda decides that the family’s situation isn’t a good fit for us, she will often refer them to a provider that may be better able to help, such as the local VA service office or a non-profit agency that serves the elderly.”
Families who schedule an appointment receive information from a Life Care Planning Law Firm via email or U.S. mail. “We send an overview of the expected outcomes of the initial meeting, a questionnaire to complete, a list of documents to bring, information about the firm, and directions to the office,” said Janie De Leon-Male, who serves as the Rothkoff Law Group’s Director of Care Coordination and New Business Development. “We also let them know that we charge a consultation fee which will be credited toward future services if family decides to retain us.”
What happens during the initial meeting? At most Life Care Planning Law Firms, the first half hour or so is dedicated to learning more about the elder and the family’s situation. The next 30 – 45 minutes are dedicated to helping families understand the natural progression of aging along with options for the elder’s care. Then, the attorney explains how the family will benefit by hiring the firm, and quotes a flat fee for services based upon a variety of factors, including the complexity of the situation. Clients of Rothkoff Law Group sign a one-year contract with the option to renew each year. “Families appreciate the flat fee arrangement,” said Rothkoff. “That one payment provides access to the services of our entire elder care team who are dedicated to helping families get the best care for elderly loved ones.”
Families are in the initial meeting for anywhere from 90 minutes to two hours. Those who decide to retain a Life Care Planning Law Firm often show visible signs of relief afterwards. “When families see their situation—and the proposed solution—diagrammed on a white board, it makes a big impact,” said Ms. De Leon-Male. “People come to us because they tried to manage the care of their elderly loved ones on their own but couldn't. Ultimately, they’re buying peace of mind.”